Need to Know More?
Have questions about our organic products or services? Here you’ll find clear, honest answers to the most common things our customers ask.
  • Are your products certified organic?
    Yes, all Botanera products are officially certified according to international organic standards. We follow strict farming and processing guidelines to ensure purity and sustainability. No synthetic fertilizers, GMOs, or harmful chemicals are ever used. Our certification details are available on every product label. Transparency is key to everything we do. You always know exactly what you’re buying.
  • Do you ship internationally?
    Currently, we deliver within the EU and selected international regions. All orders are packed with eco-friendly materials to ensure safe, low-impact delivery. Shipping costs and times vary based on location and order size. You can check available delivery zones during checkout. We’re working to expand global availability soon. For wholesale inquiries, please contact us directly.
  • Can I customize a gift box?
    Absolutely. You can choose from our themed eco gift boxes or request a fully custom selection. We offer corporate branding, personalized messages, and flexible product combinations. Perfect for holidays, events, or employee appreciation. All items are sustainably packed with care. Contact us for custom orders or bulk pricing.
  • How can I become a wholesale partner?
    To become a Botanera distributor, simply reach out via our contact form or email. We’ll provide a product catalog, pricing, and partnership terms. Our wholesale clients receive priority support, custom labeling options, and marketing materials. We welcome collaborations with stores, cafes, hotels, and wellness brands. Let’s grow the organic movement together.
  • How do you ensure product freshness?
    We harvest our crops at peak ripeness and process them immediately to preserve nutrients and taste. All products are stored in climate-controlled environments and packed only when ordered. Our minimal processing methods — such as cold pressing and natural drying — help retain freshness naturally. We don’t use preservatives or artificial agents. From farm to table, we control the full chain. That’s how we guarantee clean, fresh products every time.
  • Are your packages plastic-free?
    Yes, we are fully committed to plastic-free packaging. We use recyclable paper, glass, compostable bags, and biodegradable materials wherever possible. Sustainability guides every packaging choice we make. Even our labels use eco-inks and adhesives. By avoiding plastic, we reduce waste and protect ecosystems. Your order is not just healthy for you — it's healthy for the planet too.
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